Carrier Acts on Mission To Deliver Positive Experiences and Build Long-Term Relationships
Etihad Cargo, the cargo and logistics arm of Abu Dhabi’s Etihad Aviation Group, has significantly enhanced delivery of its eight-strong premium product range with the appointment of a specialized managerial team for cool chain products, Mail and eCommerce, Live animals and equine, and high-value products.
“Etihad Cargo’s premium products and services account for 30 percent of operations. Each of these products receives a specialized service to ensure the product is delivered to the highest industry standards” explained Martin Drew, Senior Vice President Sales, and Cargo, Etihad Aviation Group. “The renewed emphasis on premium products reflects Etihad Cargo’s desire to provide clients the highest possible service level which will ensure long-term relationships as the air cargo partner of choice.”
Nasir Sajwani will now head up delivery of the carrier’s FlightValet, which manages the global transportation of high-value vehicles across the globe, FlyCulture, the tailored service for the secure and discreet transportation of rare and valuable artworks and musical instruments, and SafeGuard – the dedicated secure transportation service for valuable cargo.
Fabrice Panza, Product Manager, continues to lead Etihad Cargo’s cool chain products including its award-winning PharmaLife which uses specially designed, temperature-controlled equipment and specific processes to ship pharmaceuticals around the world as quickly and as safely as possible while complying with the highest industry compliance standards, and FreshForward which simplifies the movement of fresh fruit, vegetables, dairy, fish, meat, and flowers. Both products leverage Etihad’s extensive experience which has seen it be the first Middle Eastern carrier to be awarded IATA’s Centre of Excellence for Independent Validators (CEIV) certification in Pharmaceutical Logistics and the first regional airline – and second globally – to gain the IATA CEIV Fresh certificate which verifies it as a center of excellence for perishable logistics.
Ram Vignesh is now managing Etihad Cargo’s AirMail and eCommerce products while Arun Nair leads the carrier’s live animals and SkyStables, products for the specialized and safe transportation of animals and horses respectively.
Etihad Cargo’s premium products operate across the carrier’s global network which spans Africa, America, Asia, Australia, Europe, and the Middle East from its hub in Abu Dhabi.