Proflight Zambia, the country’s leading scheduled airline, will transition to a cashless payment system effective November 1, 2025, after which no cash payments will be accepted at any Proflight Zambia offices – except at its Headquarters Sales Office in Lusaka.
This strategic move will help streamline operations, enhance security, reduce fraud risks, and deliver a faster, more seamless experience for passengers. It also aligns with the Bank of Zambia’s policy to promote a cashless economy, as well as international best practices in the aviation and travel industry.
Customers will enjoy greater convenience when paying for flights and services, with Proflight Zambia accepting card payments in both Zambian Kwacha and US Dollar, and through mobile money platforms, bank deposits, and other approved digital options.
To ensure a smooth transition, Proflight Zambia is encouraging customers to set up and familiarise themselves with the available payment options in advance which include Mobile Money and Card payments.
In the coming months, the airline’s Commercial and Finance teams will work closely with all stations and sales offices to expand digital payment options, provide guidance, and support, and ensure the shift to cashless transactions is seamless and hassle-free for all customers.
“This transition reflects Proflight Zambia’s on-going commitment to innovation, operational excellence, and putting the customer first. Going cashless makes transactions safer, faster, and more efficient, while supporting Zambia’s journey towards a modern, digital economy,” said Proflight Zambia Director Flight Operations, Capt. Josias Walubita.
Proflight Zambia remains committed to safety, reliability, and exceptional customer service, and this step reinforces its ambition to be a modern, digitally enabled airline serving Zambia and the region.
