DTSA made history by being the first Daimler Truck market in the world, to launch the Daimler Truck Parts Portal, an online eCommerce platform. The platform works on a click-and-collect basis where customers can buy parts online and collect them within 24 hours at their selected dealership. As an initial start over four hundred parts including oil, batteries, service and select wear and tear parts are available on the portal, with plans already underway to expand the product catalogue to include maintenance and collision parts, in addition to the delivery of parts to customers.
“The Daimler Truck Parts Portal is a game changer in the commercial vehicle market, and we are thrilled to be part of the development team, and to be the very first Daimler Truck market in the world to launch the portal to our customers. Our customers are central to everything that we do and the digitalization of our processes to increase customer convenience has been a key driver in the development of the Daimler Truck Parts Portal.” Ziyad Gaba, Vice President Customer Service, Parts, and Value Chain.
Kudos to the DTSA team for this significant stride taken to advance its offering and meet the ever-evolving requirements of its customers.